Diagnostics and repair
Provide exact machine identity, controller, alarm code, symptoms, recent changes, and production impact.
Request machine serviceMachine service and support
Service and Warranty for Fabrication Equipment
Identify the machine, issue, location, production impact, parts need, installation requirement, training need, or warranty question.
This staging page has been retired.
For the current support process and warranty guidance, visit Service and Warranty.
Coverage depends on the machine, serial number, purchase documents, issue, and warranty terms. Submit a service request with alarms, photos, video, and recent changes so the team can triage the problem efficiently.
Service pathway
Identify the machine, issue, location, and required next step
Parts and consumables
Provide model, serial number, part number, labels, connectors, quantity, shipping ZIP, and required timing.
Request machine partsInstallation and training
Review site readiness, unloading, placement, connections, startup, acceptance, operator preparation, and follow-up.
Review installation planningNext step