Diagnostics and repair
Provide exact machine identity, controller, alarm code, symptoms, recent changes, and production impact.
Request machine serviceMachine service and support
Fiber Laser Repair Service
Identify the machine, issue, location, production impact, parts need, installation requirement, training need, or warranty question.
This staging page has been retired.
For the current repair intake process, supported symptoms, and information to prepare, visit Fiber Laser Repair Service.
If a machine is down, preserve alarms and photos before changing parameters, then submit a service request with the model, serial number, location, and fault details.
Service pathway
Identify the machine, issue, location, and required next step
Parts and consumables
Provide model, serial number, part number, labels, connectors, quantity, shipping ZIP, and required timing.
Request machine partsInstallation and training
Review site readiness, unloading, placement, connections, startup, acceptance, operator preparation, and follow-up.
Review installation planningNext step