Diagnostics and repair
Provide exact machine identity, controller, alarm code, symptoms, recent changes, and production impact.
Request machine serviceMachine service and support
Laser Source & Cutting Head Repair Services
Identify the machine, issue, location, production impact, parts need, installation requirement, training need, or warranty question.
Diagnose the source and cutting head as part of the complete optical system
Laser output and cut-quality problems can originate in the source, delivery fiber, cutting head, protective optics, autofocus mechanism, capacitive sensing, nozzle alignment, gas system, chiller, controller or electrical supply.
Service review scope
- Source identity, alarms and output behavior
- Cutting-head model, crash history and contamination
- Protective window, lens and optical-path condition
- Autofocus, height sensing and nozzle centering
- Chiller, gas, air and controller evidence
No repair, replacement, warranty or turnaround is approved until the exact equipment and findings are reviewed. Submit a machine service request.
Service pathway
Identify the machine, issue, location, and required next step
Parts and consumables
Provide model, serial number, part number, labels, connectors, quantity, shipping ZIP, and required timing.
Request machine partsInstallation and training
Review site readiness, unloading, placement, connections, startup, acceptance, operator preparation, and follow-up.
Review installation planningNext step