Diagnostics and repair
Provide exact machine identity, controller, alarm code, symptoms, recent changes, and production impact.
Request machine serviceMachine service and support
Laser Cutting Head Crash Assessment
Identify the machine, issue, location, production impact, parts need, installation requirement, training need, or warranty question.
Stop repeated operation after a cutting-head collision
A crash can damage the nozzle, ceramic, capacitive sensor, protective window, autofocus mechanism, head body, fiber connector, Z-axis, anti-collision mount, cable, gas path or machine geometry. Repeated resets can increase damage.
Immediate safe actions
- Stop cutting and record the alarm, program location and collision sequence.
- Do not look into the optical path, open the head or source, disconnect the delivery fiber or bypass interlocks.
- Inspect only accessible external condition under documented safe shutdown.
- Photograph the nozzle, ceramic, head, mount, Z-axis area, material, tip-up or obstruction and controller screen.
- Preserve damaged parts and do not install unverified optics or nozzles.
Assessment scope
Service may review mechanical alignment, anti-collision mount, sensor and height control, nozzle centering, gas path, autofocus motion, protective optics, Z-axis reference, electrical connections and a controlled test after repairs. Optical contamination or internal damage may require approved component service or replacement.
Service pathway
Identify the machine, issue, location, and required next step
Parts and consumables
Provide model, serial number, part number, labels, connectors, quantity, shipping ZIP, and required timing.
Request machine partsInstallation and training
Review site readiness, unloading, placement, connections, startup, acceptance, operator preparation, and follow-up.
Review installation planningNext step